Payment Terms and Methods

Accepted Payment Methods

• ☐ In-person at the company
• ☒ Online
• ☐ Bank transfer
• ☐ SMS
• ☐ Third-party payment processor
• ☒ Visa, Master Card
• ☒ Cash on Delivery (COD)
• ☐ Other

Detailed Description of Each Payment Method

Cash on Delivery (COD): Upon receiving the goods, the Customer pays the delivery person in cash. TATmart.com's collection of the product price from the Customer and transfer to the Seller is based on the agreement where the Seller authorizes TATmart.com to collect the product price.

Online Payment (Cashless Payment): TATmart.com provides Customers with two online payment methods: payment by international debit/credit card and payment by domestic ATM card. Credit cards supported by VISA, JCB, or Mastercard are accepted for payment at TATmart.com. Customer card information is secured using the highest encryption standards. TATmart.com has successfully linked with a reputable domestic online payment gateway connected to most major banks, ensuring the security of all transactions. The list of cards issued by commercial banks and accepted for payment through payment gateways or electronic wallets legally licensed under Vietnamese law is listed in Appendix II attached to this Project.

These two payment methods may require Customers to provide some card information at the order placement stage. Customer card information will be kept confidential by TATmart.com according to the privacy policy published at www.tatmart.com.

Payment Process

Payment process for Sellers:

The payment time and method between the Seller and TATmart.com will be specifically stipulated in the Service Agreement to be signed by both parties, in accordance with the regulations and business practices of Vietnam.

Payment process for Customers:

At the order placement stage, Customers can choose from the existing payment methods on the TATmart.com e-commerce website, including Cash on Delivery (COD) and Online Payment (Cashless Payment) as mentioned above.

Payment Information Security

The card payment system is provided by payment gateway partners that have been legally licensed to operate in Vietnam. Accordingly, the card payment security standards at TATmart.com ensure compliance with industry security standards.

The policy on transactions with international and domestic cards ensures compliance with the security standards of payment gateway partners, including:

• Customer financial information will be protected throughout the transaction process using the SSL (Secure Sockets Layer) protocol.
• Certification of the Payment Card Industry Data Security Standard (PCI DSS) provided by Trustwave.
• One-time password (OTP) sent via SMS to ensure authenticated account access.
• 128-bit MD5 encryption standard.
• Principles and regulations on information security in the banking and finance industry as prescribed by the State Bank of Vietnam.

TATmart.com's transaction security policy for payments applies to Customers:

TATmart.com provides a utility for storing tokens - only storing chains that have been encrypted by the payment gateway partner provided to TATmart.com. TATmart.com does not store Customer card information. The security of Customer payment card information is handled by the licensed payment gateway partner.

For international cards: Customer payment information that can be used to establish a transaction is not stored on TATmart.com's system, but is stored and secured by the payment gateway partner.

For domestic cards (internet banking), TATmart.com only stores the order code, transaction code, and bank name.

TATmart.com is committed to strictly implementing the necessary security measures for all payment activities performed on the TATmart.com e-commerce trading platform.